FREQUENTLY

Asked Questions

Sales

Hacktronics is a eCommerce company and we don’t have any physical retail outlet anywhere, so we request you to place your order directly on our website. Please note our sales office and warehouse are different, hence there is no point in directly walk-in to our sales office.

Payment

We don’t support cheque. Our payment processing partners supports all major credit/debit cards, ewallets and netbanking. If you wish to pay via NEFT/IMPS, you can cancel the CCAvenue checkout process and pay the final amount shown on the CCAvenue website via NEFT/IMPS/UPI also. Once the payment is done, send us the payment challan with the cart screenshot, and we will create an order manually for the received payment. Our Bank Details: http://hacktronics.co/secure-payment

Shipping

We offer different shipping services, for example air mode can take 2-5 business days, whereas surface mode can take 4-14 business days. These are approximate time for 99% of our customers, and based on your location, your area courier delivery network and customer availability, the delivery time may vary slightly. Also 99% of our orders are shipped within same or next business day. For more details about our shipping policy please refer: http://hacktronics.co/shipping-policy/.

Support

We don’t offer phone support because we truly believe it wouldn’t be possible to provide the same effective assistance over the phone. We decided to keep our support via emails for a few reasons:
  • Online support allows us to easily call up your account activity, order details, and other information, helping us to troubleshoot effectively.
  • A picture speaks a thousand words. The pictures you attach to your email to us of the error message or issue you’re experiencing help us understand and troubleshoot problems more efficiently.
  • It’s faster. We can quickly get to the bottom of your questions without putting you on hold.
Support work often requires careful, focused thought and investigation. Keeping support solely online allows us to better help you by resolving issues in a speedy and more efficient manner, as our engineers are able to focus all of their energy on solving your support concerns with the fewest number of distractions and interruptions possible.
We understand that some people prefer phone support. Sometimes, there’s nothing as assuring as talking to a real person, knowing that someone is looking into the problem and working on resolving it. But please rest assured that we’re committed to solving your issues and answer your questions with the help of our expert team of agents.